Shipping policy
Thank you for shopping with FlexDial™. This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing
Orders are normally prepared within 1–3 business days after payment has been successfully confirmed.
Business days exclude Saturdays, Sundays and public holidays.
Orders placed during weekends, public holidays or periods of unusually high demand will begin processing on the next available business day.
Once an order has entered fulfilment, we may be unable to change or cancel it. Please check your shipping address, selected hand and size carefully before completing your purchase.
Estimated Delivery
After your order has been dispatched, estimated delivery normally takes:
10–13 business days
The total estimated time from placing your order to delivery is therefore approximately:
11–16 business days
Delivery times are estimates and not guaranteed dates. They may be affected by customs processing, local postal services, carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.
Where consumer law applies, we will deliver within the period agreed with you or within any mandatory legal timeframe. UK and EU rules generally require delivery within 30 days unless a different timeframe has been agreed with the customer.
Free Worldwide Shipping
We offer free standard worldwide shipping to the countries available at checkout.
We do not currently ship to Gibraltar.
Certain countries, regions, remote areas or restricted destinations may be unavailable. If we cannot deliver to your address, we will contact you and issue a refund for the affected order.
Free shipping does not necessarily include customs duties, import taxes or other charges imposed by the destination country.
Order Tracking
Where tracking is available, you will receive a shipping-confirmation email containing your tracking information after the order has been dispatched.
Tracking updates may take several business days to appear after shipment.
Some international carriers do not display every stage of transit. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify the following before submitting your order:
- Recipient’s full name
- House or building number
- Street name
- Apartment or unit number
- City
- State, province or region
- Postal or ZIP code
- Country
- Contact telephone number, where requested
Contact us immediately at flexdial@use.startmail.com if you notice an error.
We will try to assist, but we cannot guarantee that an address can be changed once processing or fulfilment has begun.
If an order is returned because the address was incorrect, incomplete, refused or unclaimed, the customer may be responsible for the cost of reshipping it, where permitted by law.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price and are the customer’s responsibility.
We do not control customs authorities and cannot predict whether charges will apply.
Customers are responsible for ensuring that the ordered product may lawfully be imported into their destination country.
Delivery Delays
Occasional delays can occur because of:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- High-volume shopping periods
- Local postal delays
- Incorrect delivery information
- Remote delivery locations
- Events outside our reasonable control
If your order has not arrived within the estimated period, please check your tracking information first and then contact us.
We will investigate the shipment with the relevant fulfilment or delivery provider.
Lost Packages
If tracking has not updated for an unusually long period or the parcel appears to be lost, contact:
Please provide your name, order number and delivery address.
We will investigate the shipment. Depending on the circumstances and applicable consumer law, we may arrange a replacement, refund or other appropriate solution.
The risk of loss does not pass to a consumer earlier than permitted by applicable law.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbours.
- Check any designated safe place.
- Contact the local delivery carrier.
- Contact us if the parcel remains missing.
We may ask you to confirm your delivery address and cooperate with the carrier’s investigation.
Damaged or Incorrect Orders
Inspect your order shortly after delivery.
Contact us as soon as reasonably possible if:
- the parcel arrives visibly damaged;
- the product is damaged;
- the dial or cable mechanism does not function;
- an item is missing; or
- you receive the wrong hand, size or product.
Email flexdial@use.startmail.com with your order number and clear photographs or video of the issue.
Please do not discard the product or packaging until we have reviewed your claim.
Refused or Unclaimed Deliveries
If a delivery is refused or remains unclaimed and is returned to the authorised sender, we will contact you after the return is confirmed.
Where legally permitted, any refund may exclude reasonable shipping or return costs caused by the refusal or failure to collect the parcel.
This does not apply where the refusal results from defective, damaged, incorrect or misdescribed goods.
Separate Shipments
Orders containing more than one product may occasionally be dispatched in separate parcels.
You may therefore receive:
- multiple tracking numbers;
- parcels on different dates; or
- part of your order before the remaining items.
You will not be charged additional shipping fees solely because an order is divided into separate shipments.
Changes and Cancellations
Contact us as quickly as possible if you wish to change or cancel an order.
We cannot guarantee changes or cancellations after the order has entered processing or fulfilment.
Your statutory cancellation rights and our voluntary return policy remain available where applicable. Gibraltar consumer guidance confirms that distance-sale customers must receive clear information including the seller’s geographical address, contact details and return-cost arrangements.
Contact Us
For shipping questions, contact:
Trading name: FlexDial™
Email: flexdial@use.startmail.com
Business address: 4 Inundation House, Laguna Estate, Gibraltar.