Legal notice

1. Website Owner

This website and online store are operated by:

Trading name: FlexDial™
Business address: 4 Inundation House, Laguna Estate, Gibraltar.
Email: flexdial@use.startmail.com

For the purposes of this Legal Notice, the terms “FlexDial™,” “we,” “us” and “our” refer to the legal business identified above.

2. Purpose of the Website

This website provides information about FlexDial™ products and enables customers to purchase products through our online store.

The website may also contain:

  • product descriptions;
  • photographs and videos;
  • sizing and usage information;
  • customer reviews;
  • promotional offers;
  • shipping information;
  • returns information; and
  • customer-support resources.

Use of this website is subject to this Legal Notice, our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy and Cookie Policy.

3. E-Commerce Platform

This online store is hosted by Shopify.

Shopify provides the technological platform that allows us to display products, accept orders and process transactions.

All purchases made through this website are made directly between the customer and [FULL LEGAL BUSINESS NAME], trading as FlexDial™.

Shopify is not the seller of FlexDial™ products and is not responsible for product fulfilment, returns, warranties or customer support.

4. Product Information

We take reasonable care to ensure that product descriptions, specifications, images, prices and availability information are accurate.

However:

  • colours may appear differently depending on the customer’s device or screen settings;
  • dimensions and measurements may be approximate;
  • minor production variations may occur;
  • packaging may differ from that displayed; and
  • product information may be updated where necessary.

Nothing in this section affects the customer’s statutory rights where a product is defective, damaged, misdescribed or materially different from the product ordered.

5. Medical and Health Disclaimer

FlexDial™ is designed to provide external support to the thumb and wrist.

The product and all information provided on this website are intended for general support and informational purposes only.

FlexDial™ is not intended to:

  • diagnose a medical condition;
  • treat or cure an injury or illness;
  • prevent disease;
  • replace medical advice;
  • replace professional diagnosis; or
  • replace prescribed medical treatment.

Customers should consult a qualified healthcare professional regarding persistent, severe or unexplained pain, injury, swelling, weakness, numbness or loss of movement.

Stop using the product immediately if it causes:

  • numbness;
  • tingling;
  • skin irritation;
  • discolouration;
  • restricted circulation; or
  • increased discomfort.

Individual results and experiences may vary.

6. Intellectual Property

Unless otherwise stated, all content appearing on this website—including text, product descriptions, photographs, videos, graphics, logos, branding, icons, layouts and design elements—is owned by or licensed to FlexDial™.

The content is protected by applicable copyright, trademark and other intellectual-property laws.

Visitors may access and view the website for personal and non-commercial purposes only.

Without prior written permission, you may not:

  • copy or reproduce website content;
  • republish or distribute it;
  • modify or adapt it;
  • use it for commercial purposes;
  • extract or scrape substantial website content;
  • use our photographs or videos in advertisements;
  • remove copyright or ownership notices; or
  • use FlexDial™ branding in a misleading manner.

All third-party trademarks remain the property of their respective owners.

7. Permitted Website Use

You agree to use this website only for lawful purposes.

You must not:

  • attempt unauthorised access to the website or its systems;
  • interfere with the website’s operation or security;
  • transmit malicious software or harmful code;
  • commit fraud;
  • provide false or misleading information;
  • impersonate another person;
  • infringe intellectual-property rights;
  • collect customer information without authorisation;
  • use automated scraping tools without permission; or
  • use the website in a manner that causes damage, disruption or unreasonable load.

We may restrict access where we reasonably believe the website is being misused.

8. External Links

This website may contain links to websites or services operated by third parties.

These links are provided for convenience only.

We do not control third-party websites and are not responsible for:

  • their content;
  • their availability;
  • their security;
  • their privacy practices;
  • their products or services; or
  • any loss resulting from their use.

Customers should review the relevant terms and policies before using third-party websites.

9. Website Availability

We aim to keep the website available and functioning correctly.

However, we do not guarantee that access will always be uninterrupted, secure or error-free.

We may temporarily suspend or restrict access for:

  • maintenance;
  • updates;
  • security reasons;
  • technical problems;
  • legal requirements; or
  • events beyond our reasonable control.

Where reasonably possible, we will attempt to minimise disruption.

10. Accuracy of Information

Website content is provided for general commercial and informational purposes.

We may correct genuine errors, inaccuracies or omissions relating to:

  • product descriptions;
  • prices;
  • discounts;
  • availability;
  • shipping estimates;
  • product images; or
  • other website content.

Where an error materially affects an order already placed, we will contact the customer and provide an appropriate option, such as confirming the corrected information or cancelling the affected order for a refund.

11. Liability

Nothing in this Legal Notice excludes or limits liability where exclusion would be unlawful.

In particular, nothing excludes or restricts liability for:

  • fraud or fraudulent misrepresentation;
  • death or personal injury caused by negligence where applicable;
  • deliberate misconduct;
  • breach of mandatory statutory consumer rights; or
  • any other liability that cannot legally be excluded.

Subject to mandatory law, we are not responsible for indirect or unforeseeable losses arising from use of the website.

We are not responsible for loss resulting from:

  • unlawful use of the website;
  • failure to follow product instructions;
  • misuse or alteration of a product;
  • inaccurate information supplied by the customer;
  • unauthorised access to the customer’s account; or
  • circumstances outside our reasonable control.

12. Customer Reviews and User Content

Customers may submit reviews, photographs, videos or comments.

By submitting content, you confirm that:

  • it reflects a genuine experience or opinion;
  • it is accurate to the best of your knowledge;
  • you own it or have permission to submit it;
  • it does not infringe another person’s rights;
  • it is not defamatory, unlawful or misleading; and
  • any incentive or compensation connected with the review has been disclosed.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use submitted content for operating and promoting FlexDial™.

We may remove content that is unlawful, misleading, abusive or inconsistent with our policies.

13. Privacy and Personal Data

Personal information collected through this website is processed in accordance with our Privacy Policy:

[INSERT LINK TO PRIVACY POLICY]

Because the store is hosted by Shopify, customer information may also be processed by Shopify and other service providers involved in:

  • payment processing;
  • fraud prevention;
  • order fulfilment;
  • website hosting;
  • customer communication; and
  • analytics.

Gibraltar data-protection legislation applies to personal-data processing carried out in the context of an establishment in Gibraltar.

14. Cookies

This website may use cookies and similar technologies to:

  • operate essential store functions;
  • remember customer preferences;
  • process shopping carts;
  • measure website performance;
  • prevent fraud; and
  • support analytics or advertising where permitted.

Where required, non-essential cookies will only be used after the customer has provided the relevant consent.

15. Consumer Rights

Nothing in this Legal Notice removes or limits any mandatory consumer right.

Depending on the customer’s location, these rights may include:

  • cancellation rights;
  • return rights;
  • remedies for defective goods;
  • repair or replacement rights;
  • price reduction rights; or
  • refund rights.

Our voluntary 90-day satisfaction guarantee is offered in addition to mandatory statutory rights.

 

16. Shipping

Shipping information, preparation times, delivery estimates, tracking and customs information are set out in our Shipping Policy:

Our current estimated order timeline is:

  • Preparation: 1–3 business days
  • Delivery after dispatch: 10–13 business days
  • Estimated total: 11–16 business days

Delivery times are estimates rather than guaranteed dates unless expressly agreed otherwise.

17. Governing Law

This Legal Notice is governed by the laws of Gibraltar, subject to any mandatory consumer protections applicable in the customer’s country of residence.

The courts of Gibraltar will have jurisdiction, except where mandatory consumer legislation permits a customer to bring proceedings in another jurisdiction.

18. Changes to This Legal Notice

We may update this Legal Notice to reflect:

  • changes to the website;
  • changes to the business;
  • legal or regulatory developments;
  • new products or services; or
  • improvements in clarity.

The most recent version will be published on this page together with its updated revision date.

Changes will not retrospectively remove rights connected with orders already accepted.